Associate Care and Wellness Program Enrollment Specialist

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Answer inbound calls and inquiries regarding the care and wellness program.

• Investigate previous claim activities, inquiries, and spousal claim matters.

• Initiate outbound calls to policyholders and their family members to inform them and promote program participation.

• Utilize standardized tools to thoroughly evaluate policyholders and/or their family members.

• Examine recommendations and persuade policyholders and family members to take necessary actions.

• Coordinate subsequent program steps with team colleagues according to policyholder requirements.

• Analyze claim intake calls and past claim details to comprehend current situations.

• Employ clinical judgment to assess the suitability of interventions and the need for additional care.

• Evaluate and address biological, psychological, environmental, and social needs.

• Apply active listening and motivational interviewing techniques during telephonic assessments.

• Integrate assessment findings and suggest suitable program interventions.

• Foster empathetic and professional relationships with policyholders and their care teams.

• Offer education on resources for aging, medication management, daily living aids, and prevalent medical conditions.

• Research resources, advocate for insured individuals, and provide initial caregiver coaching.

• Address routine inquiries from policyholders and family members using internal resources and escalation procedures.

• Organize and prioritize a workload and multiple responsibilities effectively.

• Operate independently and collaborate within an interdisciplinary team environment.

• Offer feedback for process improvements and mentor peers as necessary.

⛳️ Requirements

• Enthusiasm for working with older adults and their families.

• 2–5 years of professional experience with older adults and their families.

• A college degree or certification/license in a care-management-related field, or equivalent professional experience.

• Experience in recruiting, selling, or enrolling seniors in programs.

• Proven experience in conducting assessments for older adults and caregivers.

• Exceptional written and verbal communication and customer service abilities.

• Capability to meet weekly productivity standards while ensuring high quality.

• Ability to inspire individuals with post-operative musculoskeletal, neurological, and general acute issues.

• Experience in making informed business decisions adhering to risk management and quality protocols.

• Proficiency in working efficiently both independently and within a team setting.

• Strong skills in building relationships with both internal and external stakeholders.

• Eagerness to learn about Long Term Care Insurance contracts and benefits.

• Comprehension of medical conditions that are common in aging and their impacts on physical/cognitive function, prognosis, and rehabilitation.

• Familiarity with Word, Excel, and PowerPoint.

• Willingness to learn claims and workflow systems.

• No employment visa sponsorship available.

🏝️ Benefits

• Competitive Compensation & Total Rewards Incentives.

• Comprehensive Healthcare Coverage.

• Multiple 401(k) Savings Plan Options.

• Automatic Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!).

• Generous Paid Time Off.

• 12 Paid Holidays.

• Volunteer Time Off.

• Paid Family Leave.

• Disability, Life, and Long Term Care Insurance.

• Tuition Reimbursement.

• Student Loan Repayment.

• Support for Training & Certification.

• Gym membership reimbursement.

• Resources from the Employee Assistance Program (work/life support, financial & legal management).

• Services for Caregiver and Mental Health Support.

• Eligibility for bonus incentive plans.