Associate Benefits Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of your queue from start to finish: respond to member inquiries within a 1-business-day SLA, ensure cases progress smoothly, and provide weekly updates.

• Address eligibility issues: collaborate directly with carriers and vendors to resolve instances where a covered benefit is not being honored.

• Examine bills and claims for accuracy.

• Respond to questions regarding benefits coverage.

• Navigate escalations with carriers effectively.

• Manage app and access-related issues.

• Maintain fluency in the platform.

• Contribute to continuous improvement initiatives.

⛳️ Requirements

• Over 3 years of experience in a benefits brokerage within a direct member-facing or service capacity.

• Health Insurance License is highly preferred.

• Proficient carrier navigation: adept at managing carrier calls, escalating issues effectively, and resolving matters with minimal back-and-forth.

• Experience in managing a high-volume queue, particularly during open enrollment periods.

• Excellent written communication skills.

• Comfortable working in a tech-driven environment.

• Ability to work independently and self-manage.

• Bilingual (Spanish) proficiency is a significant advantage.

🏝️ Benefits

• Medical insurance, featuring a $0 premium HDHP plan for individuals.

• Dental coverage.

• Vision insurance.

• Access to Telehealth and Virtual Primary Care Visits.

• OneMedical membership.

• Wellhub services.

• $50 monthly benefit dedicated to enhancing your mental or physical health.

• Stock options.

• 401(k) plan with a $2,000 match.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Flexible Paid Time Off (PTO).

• 12 weeks of paid parental leave, including 2 weeks of transition time.

• $50 monthly reimbursement for connectivity expenses.

• Company-paid short-term disability insurance.

• Long-term disability coverage.

• Life insurance policy.

• Additional voluntary benefits such as supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.

• $1,000 stipend for home office setup.

• Access to an Employee Assistance Program (EAP).