Associate AI Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct group training sessions and hands-on, persona-specific workshops for client teams, ranging from analysts to executives.

• Develop, test, and enhance customized skills, prompts, and workflows in collaboration with client champions; convert successful strategies into repeatable training modules.

• Perform persona and use-case interviews with client stakeholders to identify high-value workflows for workshops and skills development.

• Monitor adoption indicators throughout the engagement: usage depth, realization of use cases, and time savings—and highlight insights derived from the data.

• Sustain the prioritized use case backlog: ensure feasibility, data readiness, and priority levels are updated as discoveries unfold.

• Translate requirements from client working sessions into structured inputs for the AI PM to formulate into specifications.

• Conduct evaluations: execute test sets, document failure modes, and summarize results to facilitate quick quality assessments.

• Address blockers—such as access, data, scheduling, and approvals—allowing FDEs and the AI PM to concentrate on development.

• Create executive readout materials: outline progress, metrics, risks, and next steps—keeping them concise, honest, and focused on outcomes.

• Ensure engagement artifacts are up-to-date: maintain roadmaps, status trackers, meeting notes, and action items across multiple workstreams.

• Contribute to Eliza's reusable delivery materials: training programs, skill libraries, workshop templates, and playbooks.

• Stay informed about new model and product releases pertinent to ongoing engagements and communicate relevant updates to the team.

⛳️ Requirements

• 1–3 years of experience in consulting, customer success, enablement/L&D, or product—client-facing delivery experience is mandatory.

• Strong AI fluency: regular use of cutting-edge tools (like ChatGPT, Claude, or similar), a solid understanding of current model capabilities and limitations, and the ability to adapt knowledge as the field evolves.

• Excellent facilitation and presentation skills—capable of instructing a skeptical group of analysts or guiding an executive through a demonstration.

• Highly organized under pressure: able to manage multiple workstreams across various accounts without losing focus.

• Strong written communication skills—producing clear meeting notes, concise readouts, avoiding jargon, and steering clear of overselling.

• Comfortable navigating ambiguity; takes initiative on loosely defined tasks and poses insightful questions early in the process.

• Practical experience in building prompts, custom GPTs/skills, or lightweight automations—not just utilizing AI but actively shaping it.

• Experience in designing training materials or adult learning programs.

• Familiarity with enterprise software delivery processes: sprints, backlogs, requirements documentation, or QA/evaluation work.

• Knowledge of one of the functional domains served by Eliza (finance/office of the CFO, private equity operations, healthcare).

🏝️ Benefits

• Competitive compensation package (base salary plus performance incentives linked to client outcomes).

• Equity options in a growing AI services company.

• Exposure to diverse industries and significant AI challenges.

• Opportunities for travel related to on-site client engagements (if desired).

• A collaborative, mission-driven team dedicated to the tangible impact of AI.