Associate Accounts Receivable

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Evaluate and assess open accounts utilizing daily aging reports.

• Oversee designated customer accounts through both outbound and inbound collection calls and email correspondence.

• Gather customer payments in accordance with established payment terms and follow up on payment commitments.

• Track payment activities to guarantee the timely collection of receivables.

• Promptly escalate non-payment issues or lack of responses in a compliant manner.

• Offer customer support by issuing statements, processing refunds, managing account adjustments, and addressing billing concerns.

• Collaborate and follow up with Sales and Operations teams regarding customer accounts.

• Maintain daily and weekly trackers and conduct self-quality assessments.

• Ensure compliance with internal controls, regulatory requirements, and company policies.

• Serve as a liaison among Customers, Sales, Billing, and internal departments to facilitate smooth transaction processes.

• Adhere to and update Standard Operating Procedures (SOPs).

⛳️ Requirements

• Proficiency in English at B2 level or higher.

• Previous experience in Accounts Receivable, Collections, Credit Control, or a comparable financial role.

• Excellent communication abilities with confidence in both phone and email interactions.

• Strong attention to detail coupled with exceptional organizational skills.

• Capability to navigate multiple systems and effectively manage priorities.

• Customer-oriented approach with a focus on problem-solving.

• Familiarity with MS Excel and ERP/finance systems is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Comprehensive health and wellness benefits.