Assistente de Serviço ao Cliente – Pós-Venda, PCD

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the operational and administrative routines of the Grid Automation technical assistance area.

• Receive, log, update, and monitor tickets, requests, and occurrences in internal systems and controls.

• Direct demands to the responsible teams according to established workflows and guidelines.

• Monitor the status of services, pending issues, deadlines, and feedback to requesters.

• Provide support in sending, receiving, and verifying documents, reports, and information related to services.

• Serve as a support point in the interface between clients, technical teams, administrative areas, logistics, and other internal departments.

• Assist in tracking materials, equipment, parts, or documents necessary for services.

• Alert responsible parties to pending issues, delays, information inconsistencies, or process deviations.

⛳️ Requirements

• Position exclusively for individuals with disabilities (PCD).

• Completed high school education.

• Ongoing higher education in Administration, Logistics, Electronics, Electrotechnics, Automation, Engineering, or related fields is a plus.

• Previous experience in administrative routines, customer service, operational support, technical assistance, or related fields.

• Proficiency in Microsoft Office.

• Basic English skills.

• Basic Spanish skills.

🏝️ Benefits

• Diverse and inclusive work environment.

• Relocation Assistance Provided: No