Assistente de Assistência Técnica, PCD

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the operational and administrative routines of the Grid Automation technical assistance area.

• Receive, register, update, and monitor tickets, requests, and occurrences in internal systems and controls.

• Direct demands to the responsible teams, following defined workflows and guidelines.

• Monitor the status of services, pending items, deadlines, and responses to requesters.

• Assist in organizing the schedule, documentation, records, and history of technical assistance.

• Keep databases, controls, spreadsheets, and area systems updated and consistent.

• Provide support in sending, receiving, and verifying documents, reports, and information related to services.

• Act as a support point in the interface between clients, technical teams, administrative areas, logistics, and other internal departments.

• Assist in tracking materials, equipment, parts, or documents necessary for services, as directed by the area.

• Highlight pending issues, delays, information inconsistencies, or process deviations to those responsible.

• Prepare simple controls and reports for monitoring the area's routines.

• Contribute to the organization of processes and adherence to service and quality standards.

• Primarily perform operational, administrative, and support functions.

• Responsible for executing structured routines and monitoring technical assistance demands.

• Interface with internal clients, occasionally external clients, and support areas, within a previously defined scope.

⛳️ Requirements

• High school diploma; desirable technical or ongoing higher education in Administration, Logistics, Electronics, Electrotechnics, Automation, Engineering, or related fields.

• Previous experience in administrative routines, customer service, operational support, technical assistance, or related areas.

• Basic knowledge of the Office suite, especially Excel and Outlook.

• Ability to organize information, monitor demands, and update controls effectively.

• Strong verbal and written communication skills.

• Ability to work with organization, attention to detail, and execution discipline.

🏝️ Benefits

• We value an inclusive, accessible, and respectful work environment.

• We encourage applications from professionals with diverse experiences, backgrounds, and journeys.