Assistant Facility Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist the Account Team in providing dependable retail static and mobile engineering services.

• Enhance client satisfaction through proactive management of vendors and operational excellence.

• Collaborate with key client stakeholders to support JLL and their corporate real estate objectives.

• Oversee the 3rd Party Vendor Outsourcing Program based in Pittsburgh, PA, directly managing four outsourcing representatives.

• Provide comprehensive services to remote retail locations, including HVAC, Plumbing, Electrical, and General Maintenance operations.

• Supervise 3rd Party Service Agreements to ensure cost efficiency and adherence to quality standards.

• Manage account platforms and work order management systems effectively.

• Coordinate preventative maintenance scheduling and compliance tracking.

• Administer access control systems across all sites.

• Track and enhance service agreement performance metrics.

• Enforce company policies and training obligations related to safe and efficient operations.

• Ensure compliance with Jones Lang LaSalle operational standards and quality benchmarks.

• Foster strong collaboration and teamwork within the account team.

• Lead the development and execution of Integrated Facilities Management (IFM) best practices.

• Identify and implement process innovations to enhance service delivery and client satisfaction.

⛳️ Requirements

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field is required.

• At least two (2) years of industry experience in a corporate setting, with a third-party service provider, or in a consulting role.

• Proven experience in managing vendor relationships and outsourced service programs.

• Established track record in multi-site facilities operations.

• Basic to intermediate understanding of facility/property management operations.

• Familiarity with HVAC, Plumbing, Electrical, and General Maintenance support services.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Experience with facilities management software systems and CMMS platforms.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.