Assistant Director, Revenue Cycle Management

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Oversee and develop frontline managers, team leaders, and staff within revenue cycle operations.

• Supervise daily activities to ensure that performance standards, productivity goals, and service levels are achieved.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Guarantee the precise and prompt execution of billing, cash posting, collections, accounts receivable follow-up, and denial management.

• Monitor the distribution of workflow and allocate resources to meet client demands.

• Report any operational risks or issues to senior leadership.

• Identify areas of inefficiency and suggest process enhancements.

• Aid in the implementation of standard workflows, policies, and best practices.

• Support initiatives aimed at automation and optimization, including technology and AI-driven solutions.

• Maintain relationships with client contacts and operational leaders.

• Participate in client meetings and deliver updates on performance and initiatives.

• Address client concerns promptly and ensure issues are resolved in a timely manner.

• Track and analyze key performance indicators (KPIs), productivity metrics, and financial results.

• Prepare presentations, reports, and dashboards for leadership and clients.

• Identify trends and propose corrective measures.

• Ensure compliance with CMS guidelines, payer regulations, and billing/coding standards.

• Support quality assurance programs and audits.

• Assist with corrective actions for any compliance discrepancies.

• Aid in maintaining budget compliance, staffing levels, productivity, and operational expenses.

• Assist in forecasting and monitoring performance in the revenue cycle against established targets.

• Optimize revenue cycle systems and workflows.

• Collaborate with internal teams and vendors to resolve system issues and enhance functionality.

• Encourage effective utilization of reporting and operational tools.

• Support the onboarding and training of new employees.

• Contribute to ongoing educational initiatives.

• Mentor managers and staff members.

• Provide operational expertise during sales discussions and client presentations.

• Collect data and insights for proposals and service enhancements.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 7 years in healthcare revenue cycle services within a hospital setting.

• At least 3 years in a leadership capacity.

• Familiarity with multiple EHR systems such as MEDHOST, Oracle/Cerner, Meditech, or EPIC revenue cycle software products and their applications.

• Demonstrated skills in client relationship management.

• Experience with multi-facility organizations, including rural health or community hospitals.

• Willingness to travel to hospital locations or events as needed, up to 25% of the time.

• Understanding of hospital operations and clinical/financial processes.

• Exceptional written, proofreading, and verbal communication skills.

• Strong judgment, detail-oriented, organized, capable of multitasking, problem-solving, and able to work independently.

• Ability to thrive in a team environment and lead projects within the designated focus area.

• Flexible, with a "can-do" attitude, and able to maintain professionalism in high-pressure situations.

• Capacity to retain and protect confidential information.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Copilot.

• Preference will be given to candidates available to work in EST or CST time zones.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits effective from your first day of employment.

• Employee stock ownership and RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work options and more!