Assistant Director, Revenue Cycle Management

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Oversee and cultivate frontline managers, team leads, and personnel within revenue cycle operations.

• Supervise daily activities to guarantee that performance benchmarks, productivity goals, and service levels are achieved.

• Foster a culture of accountability, collaboration, and ongoing improvement.

• Ensure timely and precise billing, cash posting, collections, accounts receivable follow-up, and denial management.

• Monitor the distribution of workflows and adapt resources to fulfill client requirements.

• Report operational risks or issues to senior management.

• Identify inefficiencies and propose enhancements to processes.

• Assist in the development of standard workflows, policies, best practices, automation, and AI-driven optimization projects.

• Maintain effective relationships with client contacts and operational leaders.

• Engage in client meetings, delivering performance updates and addressing client concerns.

• Track and evaluate KPIs, productivity metrics, and financial results.

• Create presentations, reports, and dashboards for leadership and clients.

• Ensure compliance with CMS guidelines, payer regulations, and billing/coding standards.

• Support quality assurance initiatives, audits, and remedial actions.

• Assist in maintaining budget compliance, staffing, productivity, expenses, and revenue forecasts.

• Optimize revenue cycle systems and workflows; collaborate with internal teams and vendors to resolve system issues.

• Facilitate onboarding, training, continuous education, mentoring, and career advancement.

• Provide operational expertise for sales discussions, client presentations, proposals, and service enhancements.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• A minimum of 7 years in healthcare revenue cycle services within a hospital setting.

• At least 3 years in a leadership capacity.

• Familiarity with various EHR systems such as MEDHOST, Oracle/Cerner, Meditech, or EPIC revenue cycle software products and their applications.

• Demonstrated client relationship management skills.

• Experience with multi-facility organizations, including rural health and community hospitals.

• Willingness to travel to hospital locations or events as required, up to 25%.

• Solid understanding of hospital operations and clinical/financial processes.

• Exceptional written, proofreading, and verbal communication skills.

• Strong judgment, attention to detail, organizational skills, ability to multitask, problem-solving skills, and the capacity to work independently.

• Ability to collaborate within a team environment and lead projects focused on assigned areas.

• Flexible with a positive attitude and capable of maintaining professionalism in high-pressure situations.

• Ability to safeguard confidential information.

• Advanced computer skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Copilot.

• Preference for candidates available to work in the EST or CST time zones.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits starting on your first day of employment.

• Employee stock ownership and RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work options.