Assistant Community Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for incoming calls and emails from HOA owners, board members, and vendors.

• Oversee and resolve support tickets in Vantaca, ensuring prompt follow-up and thorough documentation.

• Investigate and rectify payment discrepancies related to accounts receivable (owner) and accounts payable (vendor).

• Prepare, track, and manage documents for electronic signatures using DocuSign.

• Coordinate daily operational activities across an HOA portfolio in partnership with a U.S.-based Community Manager.

• Communicate effectively and professionally with U.S.-based clients and vendors regarding business needs and updates.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, administrative support, or property management.

• Outstanding written and verbal English skills, as client-facing communication with U.S. customers is fundamental to this position.

• Proficient in web-based tools: Google Suite (Gmail, Docs, Sheets), DocuSign, and ticketing systems.

• Strong organizational abilities to manage multiple open tickets and priorities concurrently.

• Comfortable working autonomously and proactively bringing issues to your manager's attention.

• Must reside in the Philippines and be available to work night shifts (approximately 9 PM–6 AM PHT).

🏝️ Benefits

• Competitive salary reflecting experience.

• Night shift differential pay.

• HMO health coverage (add details if applicable).

• Opportunities for continued education, CPA support, and career advancement.

• Stable, long-term remote engagement with a growing U.S. company.