Assessment Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Connect with potential participants primarily via phone in a remote contact center setting.

• Conduct outbound sales calls to pre-qualify leads and prospective PACE participants.

• Complete 20–25 medical needs assessments over the phone.

• Identify healthcare requirements and assess program eligibility.

• Provide information regarding InnovAge services, benefits, and the enrollment procedure.

• Maintain precise records of leads and interactions in a CRM system.

• Manage follow-ups, appointment rescheduling requests, and other communications.

• Arrange intake meetings with the Enrollment Representative.

• Achieve or surpass monthly participant enrollment targets.

• Contribute to sales strategies that enhance lead generation and conversion rates.

• Deliver compassionate customer service and establish rapport with seniors.

• Navigate complex discussions regarding care needs involving activities of daily living.

• Execute call scripts while customizing conversations to match participants’ communication styles and limitations.

• Improve industry knowledge and internal processes through continuous training and self-development.

⛳️ Requirements

• Over 2 years of healthcare experience working with frail and/or chronically ill elderly individuals.

• Demonstrated experience in sales, preferably in a high-volume, fast-paced contact center environment.

• Strong communication and interpersonal abilities.

• Exceptional persuasive and negotiation skills.

• Excellent organizational and time management capabilities.

• Proficient in using Customer Relationship Management (CRM) systems.

• Committed to providing exceptional customer service and compassionate care for the elderly.

• An associate degree from an accredited college or university.

• Previous experience in a customer contact center in a high-volume/high-readiness setting is preferred.

• Prior experience in the healthcare industry is preferred.

• Familiarity with PACE/LIFE or similar elderly-care programs is preferred.

• Multilingual skills are preferred.

• A bachelor’s degree is preferred.

• Florida applicants must undergo a background screening through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and Accidental Death & Dismemberment (AD&D).

• Supplemental life insurance.

• Flexible spending accounts.

• 401(k) savings plan.

• 401(k) plan with company match.

• Paid time off.

• Company-paid holidays.

• Patient-centered care model.

• Collaborate with talented, respectful, and passionate colleagues.