Asesor de Atención al Cliente, Call Center, Turno AM

This is a fully remote position, open to applicants in Peru.

📋 Description

• Handle calls from Claro Perú customers.

• Provide information, guidance, and solutions to inquiries regarding postpaid services.

• Deliver friendly, efficient, and high-quality customer service.

• Conduct commercial activities based on customer needs.

• Participate in an initial training program lasting approximately 16 days, comprised of 12 days of theory and 4 days of practical training.

• Work full-time, semi-full-time, or part-time with rotating schedules and breaks from Monday to Sunday.

⛳️ Requirements

• A minimum of 3 months of experience in a Call Center.

• Must have a personal PC or laptop.

• Operating system must be Windows 10 or 11.

• Processor must be at least a Core i3 of the fifth generation or equivalent.

• Minimum RAM of 8 GB.

• Wired internet with a minimum speed of 50 Mbps.

• USB-connected headphones.

• Must have a quiet and suitable workspace for remote work.

• Availability to participate in virtual training with the camera on.

• Openings available for Lima and provinces.

• Secondary education required.

• Must have RUC and SUNAT SOL key to issue payment receipts.

🏝️ Benefits

• Remote work option.

• Variable bonuses based on campaign conditions.

• Retention bonus: S/ 200 for full-time and semi-full-time; S/ 100 for part-time, subject to perfect attendance.

• Benefits and agreements in health, education, entertainment, and other services.

• Initial training to understand the service and enhance your skills.

• Opportunity to strengthen your experience in customer service and commercial management.

• Full payment for training: S/ 240, subject to the established conditions and requirements for disbursement.