Artificial Turf Service Technician

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Traveling to client sites to fulfill maintenance service and repair requirements for turf fields

• Identify issues with fields and communicate findings to the Customer Service and Field Service coordinators

• Address customer concerns and complaints to the CSR and team within 24 hours to enhance satisfaction

• Aim to complete repairs within 7 days of receiving notification

• Maintain regular communication with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager, and Regional Sales Associate

• Participate in Weekly WIP Calls

• Provide a comprehensive log of work performed when not associated with a specific repair or maintenance task

• Present, promote, and sell field maintenance services and equipment to both current and potential customers

• Ensure company equipment is functional and carry out necessary maintenance and repairs

• Manage inventory of supplies

⛳️ Requirements

• Capability to troubleshoot and resolve various emerging issues

• Strong communication and interpersonal skills are essential for effective interaction with customers and team members

• Meet established sales targets and performance outcomes

• Educate clients on appropriate field maintenance practices and proper usage of their field equipment

• Complete detailed reports and maintain records on the services provided

• Submit these reports to the CSR within 5 days

• Develop and sustain relationships with customers

• Proficient time management skills

🏝️ Benefits

• Hybrid work option*

• Comprehensive benefits beyond the essentials

• Retirement savings plan with matching contributions

• Learning and development program

• Employee Assistance Program (EAP) for employees and their families

• Generous holiday schedule available