Area Refrigeration Service Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead, motivate, and provide support to field service supervisors and technicians within the designated territory.

• Ensure that customer expectations are not only met but exceeded, while upholding high-quality work standards.

• Initiate, establish, monitor, and finalize service agreements and projects punctually, achieving or surpassing the planned gross profit.

• Oversee the initiation of new service agreements, technician assignments, equipment labeling, startup reports, safety issues, training, efficiency enhancements, and startup meetings.

• Establish preventive maintenance tasks, assess load leveling, ensure timely completion of PM tasks, and coordinate planning and scheduling with dispatch.

• Analyze agreement performance reports, service resolutions, cost assessments, coverage inquiries, service report inaccuracies, invoices, and additional billing items.

• Prepare recommendations for renewals, investigate customer complaints and invoice discrepancies, and assist with collection efforts.

• Equip field staff with necessary materials, directions, tools, and logistical support to optimize labor output.

• Review operational policies and procedures, proposing corrective actions where necessary.

• Assist leadership in approving maintenance and project pricing.

• Coach and guide field service supervisors, fostering delegation, empowerment, teamwork, and adherence to standard work practices.

• Recruit technicians, facilitate their development, monitor their performance, and conduct annual performance evaluations.

• Create technician training schedules, maintain training records, and manage skills matrices.

• Provide support to maintenance sales representatives, customer relationship managers, CARE representatives, and service project teams.

• Engage in departmental meetings, operational reviews, budgeting and operational planning, and management of agreement spend plans.

• Act as a technical resource for sales, purchasing, dispatch, and business systems.

• Promote and maintain a safe and Lean working environment.

• Execute additional duties as assigned.

⛳️ Requirements

• At least 3 years of experience in a supervisory or managerial role that involves leading direct reports, or relevant experience in leading peers and teams.

• Strong knowledge of refrigeration and/or heating and air conditioning systems.

• Excellent interpersonal and customer service skills.

• Capability to multitask and transition between office duties and fieldwork as necessary.

• High level of organizational and planning skills.

• Ability to communicate transparently and honestly at all organizational levels.

• Proficient in conflict resolution and generating win/win outcomes.

• Competent with computer systems and digital tools, including Microsoft Word, Excel, PowerPoint, and Outlook.

• Ability to cultivate financial and budgeting competencies.

• Membership in relevant technical or professional organizations is encouraged.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Numerous opportunities for professional growth.

• Professional development options through training and ongoing technician advancement.

• Safe and Lean work environment.