Area Manager – Outlets

This is a fully remote position, open to applicants in California.

📋 Description

• Propel sales outcomes, key performance indicators (KPIs), and client experience expectations across all locations within the designated area through consistent, hands-on store engagements.

• Collaborate directly with Store Managers and team members on the sales floor to reinforce effective selling practices, enhance product knowledge, and boost client interaction.

• Assess daily and weekly store performance metrics and promptly address any gaps, opportunities, and action plans with Store Managers.

• Guarantee that each store upholds consistent client communication through client books and the CRM system.

• Assist Store Managers in nurturing client relationships, managing class schedules, and fostering repeat business.

• Support in-store client events, appointments, and local outreach initiatives to expand the client base.

• Provide coaching to associates and Store Managers on best clienteling practices, which include outreach, follow-up, and personalized service.

• Collaborate with Store Managers to devise and implement local community outreach strategies aimed at increasing new client acquisition and enhancing brand visibility.

• Ensure that every boutique maintains a regular schedule of client events and in-store experiences that drive traffic, strengthen client relationships, and boost sales performance.

• Review client books and CRM activities with store teams to pinpoint opportunities for deeper client engagement.

• Personally intervene to support client interactions and promptly address escalated client issues with urgency and discretion.

• Reinforce a consistently elevated client experience aligned with Company standards across every store visited.

• Ensure each store's merchandising and overall appearance meets Company standards.

• Walk the sales floor with Store Managers to evaluate visual merchandising, product placement, and store presentation, directing necessary corrections.

• Convey product performance, client feedback, and local market requirements to the relevant corporate partners.

• Uphold Loss Prevention and Inventory Control standards, following up on any discrepancies identified during store visits.

⛳️ Requirements

• A minimum of 3-5+ years of experience in Store Management or multi-store retail leadership.

• Strong working knowledge of retail store operations, including sales, customer service, merchandising, and inventory management.

• Proficient in interpreting and utilizing store-level reports, such as Profit and Loss statements, to inform day-to-day operations.

• Hands-on experience with clienteling and CRM systems to enhance client engagement and drive sales.

• Fundamental experience in Human Resources, including hiring, coaching, counseling, training, and development.

• Proven ability to train, coach, and hold Store Managers and associates accountable in person on the sales floor.

• Strong follow-through ability; capable of translating directives from the Director into actionable steps at the store level.

• Excellent communication and relationship-building skills with both store teams and corporate partners.

• Comfortable being highly visible and actively engaged across multiple stores on a daily basis.

• Strong commitment to delivering exceptional customer service and fostering a collaborative team environment.

• Proficient in Microsoft Office, retail reporting systems, POS systems, and inventory management tools.

• Willingness to travel as necessary to support assigned stores (up to approximately 70%).

• Ability to meet the physical demands of the role, including prolonged periods on the sales floor and lifting up to 40 lbs.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible working hours

• Professional development opportunities

• Bonuses