Area Installation Specialist, Interiors

This is a fully remote position, open to applicants in California.

📋 Description

• Support the customer experience throughout the entire installation job life cycle.

• Execute technical assessments, evaluate existing conditions, and validate product specifications.

• Carry out Job Site Inspections to evaluate work quality and ensure compliance with industry construction standards.

• Perform service provider badging verifications.

• Engage with customers to guarantee the installation experience aligns with The Home Depot standards.

• Maintain regular communication with customers to address open questions, job modifications, complaints, and ongoing issues.

• Manage changes in scope-of-work, additional labor needs, material requirements, open services, and Care Tickets.

• Oversee all jobs within the designated area and product category.

• Document changes in job scope and ensure the timely closure of open services.

• Initiate requests for changes in scope to enhance job life-cycle timelines.

• Utilize reporting and relevant systems to improve customer experience and installation precision.

• Report to the District Installation Manager.

⛳️ Requirements

• Must be at least eighteen years old.

• Must have legal authorization to work in the United States.

• Must successfully pass any applicable pre-employment tests.

• Bachelor’s degree or equivalent in a related field, or comparable experience.

• A minimum of 5 years of professional work experience.

• Experience in the construction or home improvement industry is preferred.

• Previous experience managing residential home improvement installation projects is preferred.

• Strong organizational and time management skills.

• Excellent negotiation abilities.

• Sound business acumen.

• Proficient in problem-solving and multitasking.

• Collaborative leadership skills with a focus on partnerships.

• Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment.

• Must be able to tolerate regular exposure to dust, fumes, or odors.

🏝️ Benefits

• Generally requires overnight travel of less than 10% of the time.

• Full-time employment opportunity.

• Chance to work virtually throughout California.