AR Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and guide the offshore Accounts Receivable (AR) team, managing daily operations related to cash applications, invoicing, and collections to guarantee timely and precise processing.

• Act as the primary escalation point for intricate customer billing inquiries, dunning challenges, and account restructures.

• Oversee the complete cash application lifecycle for direct bill and Amazon Web Services (AWS) customers.

• Propel the collections process by collaborating with external agencies and maintaining proactive oversight of receivables cash forecasting.

• Ensure accurate global invoicing by managing sales tax and VAT compliance.

• Administer the dunning process, which includes the revocation and restoration of accounts.

• Resolve complex billing inquiries and serve as the escalation point for the team.

• Reconcile and correct open invoices between AWS and NetSuite.

• Collaborate cross-functionally with the Deal Desk and Revenue Recognition teams to manage contract amendments and changes, ensuring alignment with accounting.

• Monitor and record bad debt/allowance for doubtful accounts regarding non-paying customers.

• Identify bottlenecks and lead process improvement initiatives to streamline financial operations and minimize manual transactional tasks.

• Contribute significantly to system implementations associated with billing, ensuring seamless integration and adoption.

• Handle General Ledger responsibilities, including cash entries, reconciliations, and correcting invoice discrepancies between AWS, Salesforce, and NetSuite.

• Participate in cross-training with the Accounts Payable Supervisor for backup support.

• Undertake additional duties and ad-hoc projects as necessary.

⛳️ Requirements

• 7+ years of experience in high-volume accounts receivable.

• Previous experience in a growing SaaS startup environment is preferred.

• Experience with NetSuite is required.

• Proficiency in Salesforce is required.

• Zone billing experience is required.

• Experience with Stripe is required.

• Familiarity with Ramp is preferred.

• High proficiency in Excel (e.g., vlookups, sumifs, pivot tables).

• In-depth knowledge of U.S. GAAP.

• Must be detail-oriented.

• Strong interpersonal skills, including both written and verbal communication abilities.

• Must be driven by collaborating with outstanding individuals and committed to elevating Drata to the next phase.

• Should be a self-starter who excels at multitasking and thrives in a dynamic, fast-paced environment.

🏝️ Benefits

• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.

• Comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.

• A complete suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and various discounted voluntary offerings to help you customize and enhance your overall financial position.

• Paid Parental Leave policy after six months of employment.

• Access to Kindbody fertility and family-building benefits along with dedicated leave specialists to guide you through the entire process.

• Generous annual stipends for both professional and personal development.

• Access to a broad range of internal learning opportunities.

• Flexible vacation policy, paid holidays, and other perks to help you recharge.