Accounts Receivable Collector, Business-to-Consumer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Communicate with customers via phone, email, and/or written correspondence about overdue account balances.

• Examine account history, billing information, payment status, and notes during customer interactions.

• Clarify balances, due dates, payment expectations, and available options for resolution.

• Negotiate payment plans within authorized guidelines.

• Record collection activities, customer interactions, disputes, and follow-up actions in the appropriate systems.

• Investigate account issues and collaborate with internal teams to resolve billing discrepancies or payment concerns.

• Oversee assigned accounts and consistently follow up to facilitate resolution and minimize aging balances.

• Escalate complex, sensitive, or unresolved accounts as per established protocols.

• Ensure compliance with company policies and relevant consumer collection regulations.

• Assist with reporting needs, account evaluations, and process enhancement initiatives.

• Achieve individual and team productivity, quality, and collection performance standards.

• Carry out other assigned responsibilities.

⛳️ Requirements

• 1-2 years of experience in an accounting, financial, or collections-related role.

• Proven proficiency in Microsoft Office and account management or billing systems.

• Must reside in Arizona.

• Familiarity with consumer collections practices and payment arrangement processes.

• 2+ years of experience in a high-volume call center setting.

• Excellent verbal and written communication abilities.

• Capacity to manage challenging conversations with professionalism and empathy.

• Strong attention to detail and precision in account reviews and documentation.

• Basic problem-solving and conflict resolution capabilities.

• Ability to manage a high-volume workload and prioritize follow-up tasks effectively.

• Knowledge of the healthcare sector, including understanding Medicaid, Medicare, and third-party insurance.

• Ability to balance customer service with accountability for payment collection.

• Comfort with performance goals, aging reports, and follow-up metrics.

• Capability to identify account issues and collaborate with internal partners for resolution.

• High school diploma or GED is required.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.