Appointment Setter, Telesales Executive

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Make outbound calls to potential commercial property occupiers and owners.

• Identify businesses that may have a basis for a Business Rates Appeal or review.

• Assess opportunities against company standards prior to scheduling appointments.

• Arrange high-quality meetings for Field Assessors with decision-makers and senior stakeholders.

• Articulate the potential advantages of reassessing a property's rateable value.

• Accurately document customer details and call results in the CRM system.

• Oversee follow-up activities and cultivate prospects throughout the sales pipeline.

• Achieve and surpass targets for appointment-setting, conversions, and activities.

• Stay informed about the Business Rates system and ongoing valuation changes.

• Represent the company in a professional and ethical manner.

• Generate qualified meetings that offer realistic opportunities for Business Rates savings.

• Provide Field Assessors with thoroughly qualified leads.

• Assist in securing new client instructions for Business Rates Appeals and associated rating consultancy services.

⛳️ Requirements

• Candidate must be based in South Africa.

• At least 2 years of experience in telesales, appointment setting, or outbound sales.

• Strong skills in objection handling and closing deals.

• Proven history of meeting KPIs and sales targets.

• Excellent communication skills and a polished telephone manner.

• Ability to quickly establish credibility with senior decision-makers.

• Resilient, self-driven, and motivated by targets.

• Understanding of the Non-Domestic (Business) Rates system in England and Wales.

• Knowledge of Rateable Values and their influence on Business Rates liabilities.

• Familiarity with the VOA Check, Challenge, Appeal process.

• Understanding of situations that may warrant a Business Rates review or appeal.

• Ability to convey complex rating concepts in simple business terms.

• Experience with CRM systems.

• Proficiency in Microsoft 365.

• Experience in Business Rates consultancy, commercial property, property surveying, financial services, legal services, or B2B telesales is desirable.

• Understanding of Rating Lists, Material Change of Circumstances (MCC), Transitional Relief, Empty Property Rates, and Rate Mitigation and Reliefs.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork.

• Access to training and resources to enhance skills and knowledge.