Appointment Scheduling Specialist – Contract

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Oversee both incoming and outgoing calls to accurately and professionally arrange client appointments.

• Handle appointment requests via email and other communication platforms.

• Reorganize missed appointments, rectify scheduling mistakes, and modify appointments based on changes in cases.

• Perform courtesy calls regarding delays, schedule adjustments, appointment confirmations, and updates on services.

• Track, document, and respond to voicemail messages.

• Address counselor delays, no-shows, client complaints, scheduling conflicts, and requests for management intervention.

• Keep precise records of client interactions, appointment activities, scheduling changes, and communication logs.

• Ensure data integrity, documentation accuracy, and compliance.

• Update and oversee appointment records.

• Monitor voicemail queues and follow-up tasks.

• Uphold client satisfaction through precise scheduling and prompt communication.

⛳️ Requirements

• A minimum of 1–2 years of experience in customer service, appointment scheduling, call center operations, administrative support, or a related field.

• Excellent verbal and written communication skills in English.

• Outstanding customer service and interpersonal abilities.

• Strong organizational and time-management skills.

• Capability to prioritize tasks and manage multiple responsibilities simultaneously.

• High degree of attention to detail and accuracy in managing schedules and client information.

• Ability to thrive in a fast-paced environment while maintaining professionalism.

• Proficient problem-solving skills and the capacity to resolve scheduling conflicts.

• Ability to uphold confidentiality and manage sensitive information discreetly.

• Competence to work independently with minimal oversight while collaborating effectively in a team environment.

• Experience with scheduling and appointment management systems.

• Familiarity with CRM platforms and customer management tools.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

• Experience with email communication platforms.

• Background in data entry and record management tools.

• A quiet, professional workspace free from distractions.

• Reliable high-speed internet connection.

• Windows 11 or higher.

• Intel Core i5, 8th Generation or higher.

• Minimum 128 GB HDD.

• USB noise-cancelling headset.

• Mandatory Ethernet connection.

• Minimum download speed of 100 Mbps.

• Minimum upload speed of 25 Mbps.

• Latency under 75 ms.

• Jitter under 20 ms.

• Packet loss under 1%.

• Ability to use telephone, headset, and computer systems for extended durations.

• Capacity to manage multiple tasks and deadlines concurrently.

• Travel is not required.

🏝️ Benefits

• Remote work arrangement.

• Temporary employment for 3 months.

• Hardware and connectivity requirements provided for remote work.