Applications Support Analyst – Oracle Fusion Cloud

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Investigate, analyze, and resolve incidents and requests related to enterprise applications.

• Provide functional support across Oracle Fusion Cloud applications.

• Collaborate with internal teams and external support partners.

• Manage escalations and follow issues through to resolution.

• Operate in accordance with established SLAs while recognizing business priorities and urgency.

• Identify opportunities for enhancing system performance, stability, and user experience.

• Understand stakeholder needs and convert business requirements into effective solutions.

• Contribute to Oracle implementation and enhancement projects.

• Maintain and administer Oracle Fusion security roles and Data Access Sets.

• Create and maintain support documentation for service delivery and knowledge sharing.

• Assist internal users and contribute to the continuous improvement and evolution of the Oracle Fusion Cloud platform.

⛳️ Requirements

• Minimum of 2 years of experience as an Application Support Analyst, Implementation Consultant, or in a similar role with direct user interaction.

• At least 2 years of experience with Oracle Fusion Cloud; alternatively, a minimum of 1 year of Oracle Fusion Cloud experience combined with previous hands-on experience with Oracle E-Business Suite (EBS).

• Experience working with multiple Oracle modules.

• Professional proficiency in both English and Spanish.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Capacity to manage multiple priorities and adapt to evolving business requirements.

• High level of autonomy, ownership, and personal accountability.

• Results-oriented mindset with a commitment to delivering high-quality service.

🏝️ Benefits

• Home-based position from anywhere in Spain or Portugal.

• International working environment.

• Permanent position.

• Long-term role within the Enterprise Applications team.

• Participation in Oracle implementation followed by ongoing support and evolution.