Applications Manager – Service Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Ensure the stable operation and monitoring of applications.

• Coordinate and oversee activities to guarantee availability, recoverability, performance, and resource utilization.

• Analyze and resolve incidents related to applications and develop effective workarounds.

• Provide support and guidance to end users regarding application usage and process execution.

• Keep application users informed about incidents, notifications, and planned outages.

• Facilitate communication among business units, application owners, support teams, and developers.

• Assist in the specification, testing, and rollout of application releases.

• Plan and coordinate releases, including the creation of installation plans.

• Capture technical requirements and develop solution concepts for application enhancements.

• Align release agreements and coordinate implementation with relevant stakeholders.

• Maintain and further develop interfaces between applications.

• Create and support change requests for application developers.

• Create, update, and maintain operational guides, user manuals, and technical documentation.

• Generate custom reports and statistics.

• Conduct data cleansing and maintenance activities.

⛳️ Requirements

• Completed education in Computer Science, Business Informatics, or a comparable qualification.

• Several years of experience in Application Management, Service Management, or Application Operations.

• Strong experience in operating and supporting business applications.

• In-depth knowledge of release and deployment management, including planning and coordinating application releases.

• Proficient in analyzing, troubleshooting, and providing permanent solutions for application incidents.

• Good understanding of interface management and experience working with various IT and business units.

• Experienced in creating, maintaining, and updating technical documentation, operational guides, and user manuals.

• Background in data maintenance and generating customer-specific reports and statistics.

• Fluent in German with a good command of English.

• Excellent communication and coordination skills.

• Independent, structured, and solution-oriented work style.

• Strong customer and service orientation, along with teamwork and a sense of responsibility.

• Analytical thinking and a high level of initiative.

🏝️ Benefits

• Opportunities for professional development and training.

• Collaborative and dynamic work environment.

• Competitive salary and benefits package.

• Flexible working hours and the possibility of remote work.