Applications Engineer – Field Based

This is a fully remote position, open to applicants in California.

📋 Description

• Delivers expert technical consultation and support to clients, acting as a subject matter specialist for Mycronic products and systems.

• Utilizes discretion and independent judgment to analyze, diagnose, and resolve intricate system software and hardware failures, alongside product performance challenges.

• Conducts independent weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to uphold system uptime and operational efficiency.

• Develops and implements innovative, tailored solutions for varied customer applications, and establishes sustainable corrective actions to address recurring system issues.

• Acquires and maintains a foundational understanding of SLX and other pertinent systems to effectively provide support and troubleshoot equipment.

• Influences product development by offering field-based insights, documenting client feedback, and collaborating with product development and engineering teams.

• Acts as the primary technical liaison between customers and internal engineering/development teams, translating intricate technical concepts into comprehensible solutions and guiding future product improvements.

• Manages system buyoffs, demonstrations, and new product configurations, ensuring a superior customer experience and successful integration.

• Holds a working knowledge of troubleshooting methodologies, including understanding initial steps, gathering crucial information, and posing relevant questions to efficiently diagnose issues and reduce customer downtime.

• Prepares and delivers engaging presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to cultivate strong relationships.

• Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support as needed to sustain system performance and customer satisfaction.

• Develops a comprehensive understanding of Mycronic equipment applications and products through continuous self-education, corporate training programs, and hands-on experience.

• Submits all necessary documentation accurately and punctually, including trip reports, expense reports, and service records.

• Strictly adheres to all safety protocols and utilizes all required safety equipment.

• Performs additional duties as assigned related to the company's service processes and overall business needs.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or a minimum of three years of relevant experience and/or training; or an equivalent combination of education and experience.

• Preferred experience in a Field Service or Applications Engineering role.

• Strong knowledge in optics/laser, electrical, and computer systems.

• Preferred training or certification in computer systems and MS Windows environments, Linux, Matlab, and complex maintenance.

• Preferred experience in physics, optics/lasers, electronics, and robotics.

• Preferred experience in semiconductor lithography.

• Excellent verbal and written communication skills for clear and professional interaction with diverse audiences, including executives, managers, and subject matter experts.

🏝️ Benefits

• A valid passport is required, as training may take place at our corporate headquarters in Sweden.

• A valid driver's license is required.