Applications Engineer

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Support clients in developing and implementing top-tier display solutions.

• Act as the main technical point of contact for Consultants, Architects, and Designers during the pre-sales technical support phase.

• Facilitate technical discussions with the sales and engineering teams of customers to identify the best Planar display solutions.

• Deliver product training sessions and presentations, while also technically qualifying sales opportunities.

• Offer pre- and post-sale integration and application development assistance.

• Collaborate with Customer Service to address post-sale technical concerns.

• Initiate technical dialogues with existing and potential customers in conjunction with Sales.

• Showcase and demonstrate products to decision-makers and influencers in customer organizations; support Sales during sales calls.

• Represent customer interests to Product Management.

• Develop technical documentation and drawings that aid the sales process.

• Assist Sales in creating proposals and reviewing technical orders.

• Provide on-site training and installation assistance to Planar partners and customers.

• Organize and prepare hardware and software applications for customer demonstrations.

• Offer technical insights regarding product enhancements and modifications.

• Advise management on product development challenges identified through customer interactions.

• Contribute to marketing initiatives, including trade shows and technical articles.

• Assist with engineering tasks, including product rollouts and reviewing technical publications.

• Support customers with customer service, product sustaining engineering, and the RMA process.

⛳️ Requirements

• Some higher education or vocational training, ideally in a technical discipline.

• A minimum of 2 years in a technical sales role, preferably within a B2B technology firm.

• Knowledge of A/V products.

• Exceptional interpersonal abilities.

• Strong skills in negotiation and sales.

• Capacity for ongoing interpersonal interactions, along with the ability to analyze and solve issues.

• Ability to actively engage in team development and collaborative processes.

• Physical capacity to operate computer hardware and software.

• Valid driver's license and access to a vehicle.

• Valid U.S. passport and willingness to travel to Canada regularly.

• Capability to safely and effectively perform essential job functions in line with ADA, FMLA, and other federal, state, and local regulations.

• Ability to maintain regular and punctual attendance.

• Prolonged periods of keyboard use and standing/walking.

• Proficiency in reading, writing, and understanding English.

• Ability to uphold acceptable standards of conduct and professionalism.

• Capacity to manage stress effectively.

• Willingness and ability to work overtime, be on-call, and work nights or weekends.

• Ability to lift, pull, or carry up to 40 pounds and stand for extended durations.

🏝️ Benefits

• 75% of medical insurance costs covered by the employer for the employee; family coverage is also available.

• 100% employer coverage for dental and vision insurance for the employee and dependents.

• 100% employer-sponsored long-term disability, short-term disability, and life insurance policy.

• 401k Match: If contributing 5%, the employer matches 4%; immediate 100% vesting.

• 10 paid holidays per year.

• Starts with 15 days of paid PTO annually, which includes sick leave and vacation time.

• Employee Assistance Program (EAP) available.

• Flexible Spending Account (FSA) offered.