Application Support Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Assist clients with escalated technical issues

• Set up and oversee online ordering and automation systems

• Diagnose, log, and keep clients informed on technical incidents

• Create and disseminate communications related to support

• Collaborate with third-party vendors to address issues

⛳️ Requirements

• Strong problem-solving capabilities

• In-depth technical knowledge of software, hardware, and peripherals

• Capacity to respond to, update, and resolve support tickets promptly in accordance with SLAs

• Proven experience in configuring and managing online ordering and automation platforms

• Background in testing product configurations and performing root cause analysis

🏝️ Benefits

• We provide flexible working hours and unlimited vacation

• Our WellUs team organizes monthly events such as Pet Zoom Calls, 45-minute Yoga sessions, and after-hours cocktail classes

• Office locations available in London, England, and Porto, Portugal if desired