Application Support Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Troubleshoot and resolve issues in production environments for mission-critical applications.

• Write SQL queries to investigate data issues, assess database performance, and ensure data integrity.

• Diagnose and address problems across REST APIs, web applications, and backend services.

• Collaborate with developers to identify root causes, implement solutions, and deploy updates.

• Support and monitor both Windows and Linux systems and services.

• Participate in a biweekly sprint cycle, contributing to both planning and execution phases.

• Proactively recognize recurring issues and implement solutions to enhance system reliability and decrease support demands.

• Clearly communicate findings and resolutions to both technical and non-technical stakeholders.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, a related field, or an equivalent combination of education and practical experience.

• 3–5 years of professional experience in software development, application support, or a comparable technical role.

• Experience in production environments and managing real-world system challenges.

• Must be legally authorized to work in the United States for any employer.

• Knowledge, Skills, and Abilities:

• Proficient with SQL Server (including writing queries, data analysis, and troubleshooting; performance tuning and database management are advantageous).

• Understanding of relational database concepts (transactions, indexing, ACID, DML/DDL).

• Experience in troubleshooting web applications and RESTful APIs.

• Familiarity with Windows Server environments and administration.

• Ability to read and interpret C#/.NET code for debugging and issue analysis.

• Working knowledge of HTML and JavaScript for troubleshooting front-end issues.

• Strong analytical and problem-solving skills within complex systems.

• Ability to support time-sensitive, high-availability environments.

• Effective communication skills for collaboration with both technical and non-technical teams.

🏝️ Benefits

• Competitive salary.

• Exposure to data, infrastructure, APIs, and distributed systems.

• Clear pathway to transition into a software engineering role.