Application Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Prioritize and oversee incoming support tickets from various clients, ensuring adherence to SLA response and resolution times.

• Engage directly with customers by managing expectations, offering status updates, and translating complex technical issues into understandable terms.

• Analyze existing code and design documentation to familiarize yourself with customer environments before problems occur.

• Apply code corrections in C#/.NET and React/TS for both production and testing settings.

• Elevate tickets with comprehensive documentation when issues necessitate further engineering attention.

• Evaluate software releases, test Cloud environments, and coordinate updates with clients.

• Take part in a rotating on-call schedule for clients requiring 24/7 after-hours support.

• Record issues, solutions, and organizational knowledge for the team.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.

• Outstanding troubleshooting skills.

• Proficient knowledge of C#/.NET.

• Familiarity with React, TypeScript, or JavaScript.

• Comfortable working with SQL and relational databases.

• Experience using Visual Studio/VS Code.

• Ability to read logs, trace errors, and methodically resolve issues when solutions are not immediately apparent.

• Must successfully pass background checks (necessary for accessing customer environments).

• Willingness to travel occasionally (about 10%).

🏝️ Benefits

• Comprehensive Health Benefits to enhance your wellbeing and provide peace of mind.

• Opportunities for career growth and professional development.