Application Support Consultant

📋 Description

• Oversee incidents and problems, deliver business support, and manage development, enhancements, and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solution.

• Guarantee monitoring, integrity, and availability of systems that facilitate operations.

• Ensure adherence to ITIL best practices in incident and problem management.

• Implement, oversee, and maintain provisioning, configuration, and automation processes.

• Evaluate application issues.

• Create corrective solutions and progressive enhancements.

⛳️ Requirements

• A minimum of 2–3 years of demonstrated experience in customer-focused 1st and 2nd line application support roles for Salesforce Marketing Cloud.

• Ideally certified as a Marketing Cloud Email Specialist or Marketing Cloud Consultant.

• Familiarity with Salesforce Data 360 (Data Cloud).

• Preferably certified as a Certified Data 360 (Data Cloud) Consultant.

🏝️ Benefits

• Remote work available