Application Support Analyst, CRM, Client Portal

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the primary point of contact for system incidents and user-related issues from internal stakeholders.

• Analyze and resolve Level 1 and Level 2 issues, which include configurations, user roles, data validations, and workflow challenges.

• Record and monitor incidents using Jira and Service Desk, escalating to Product Owners when necessary.

• Compile documentation of fixes, system behaviors, and known issues in the Confluence knowledge base.

• Collaborate closely with the QA team to replicate bugs and prepare cases for escalation.

• Provide insights to Product Owners regarding recurring issues or possible enhancements.

• Assist with the implementation of new system releases and updates.

• Conduct training for internal users (customer support, back office, sales) on system features and updates.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Business Management, or a related field.

• Minimum of 3 years of relevant experience in a similar position within the Forex sector, or experience in Customer Support, Back Office, Dealing, or a comparable role.

• In-depth knowledge of CRM systems, client portals, and back-office operations and their workflows.

• Strong analytical skills and attention to detail, with the ability to troubleshoot and resolve issues across various systems.

• Exceptional communication skills, capable of serving as a liaison between business stakeholders and technical or vendor teams.

• Familiarity with Jira, Service Desk, or similar ticketing systems is a plus.

• Basic technical knowledge of databases, APIs, and configurations is advantageous.

🏝️ Benefits

• 21 working days of annual leave.

• Unlimited membership to Udemy Business.

• Participation in corporate events and team-building activities.

• Opportunities for professional and personal development in a rapidly growing environment.