Application Engineering Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Perform surveys and inspections of conveyor belts at various customer sites, including manufacturing facilities, mines, quarries, terminals, and other industrial locations.

• Assess and document the condition of conveyor belts and their systems, covering specifications, construction, covers, splices, tracking, wear patterns, damage, components, and operational conditions.

• Gather field measurements and application details such as belt width, length, carcass type, cover gauges, pulley diameters, take-up configurations, troughing angles, conveyor layouts, speeds, and capacities.

• Analyze belt performance to identify failure points, maintenance issues, unusual wear, and opportunities for enhancing belt longevity or efficiency.

• Collect historical data on belt life, operating conditions, and competitive belt performance.

• Examine customer-owned belt inventories and record specifications, storage conditions, age, condition, and suitability for use.

• Aid in field investigations and documentation for warranty claims.

• Create survey reports that include photographs, measurements, observations, and technical data to support quotes, recommendations, warranty evaluations, and follow-ups.

• Collaborate with sales representatives and distributors during customer engagements, inspections, technical reviews, product evaluations, and business development efforts.

• Recognize customer needs and communicate opportunities related to replacement belts, lagging, splicing materials, conveyor accessories, field services, and associated products.

• Provide field data to technical and sales teams for belt selection, application analysis, troubleshooting, and product recommendations.

• Interact with customers, distributors, contractors, and internal personnel while representing the Company professionally.

• Record customer interactions and site observations using reporting tools, templates, CRM systems, and other business platforms.

• Support customer and distributor training on product knowledge, belt selection, operation, inspection, and maintenance procedures.

• Adhere to Company and customer safety protocols, including PPE, hazard assessments, lockout/tagout, confined-space restrictions, and site-specific guidelines.

• Travel domestically and internationally to customer, distributor, and Company locations, typically up to 50% of working time, including overnight stays.

• Assist with technical investigations, field evaluations, training initiatives, and analyses.

• Perform various related duties as assigned.

⛳️ Requirements

• Education, training, certification, or equivalent practical experience in technical, mechanical, industrial, engineering, or maintenance fields.

• Proven mechanical aptitude and understanding of industrial equipment, conveyor systems, and technical applications.

• Capability to accurately inspect, measure, photograph, document, and communicate technical information from the field.

• Proficiency in reading and comprehending technical specifications, product information, equipment documentation, and measurement tools.

• Excellent written and verbal communication skills.

• Ability to work independently in the field while ensuring timely communication and coordination with sales and technical teams.

• Strong attention to detail, organizational skills, judgment, and follow-through.

• Proficiency in using mobile devices, digital photography, email, Microsoft Office, reporting tools, and customer relationship management systems.

• Willingness and ability to travel domestically and internationally, including overnight travel, up to 50% of working time, mainly within the United States.

• Ability to obtain and maintain a valid passport for international business travel.

• Valid driver's license and ability to meet applicable Company driving requirements.

• Compliance with lawful, job-related customer and Company site access requirements, which may include safety orientations, training certifications, identity verification, background checks, drug and alcohol testing, respiratory clearance evaluations, fit testing, and required personal protective equipment.

• Preferred: experience with conveyor belts, conveyor systems, bulk material handling, mining, aggregates, terminals, industrial maintenance, field service, or a related industry.

• Preferred: experience conducting conveyor belt surveys or performing belt installation, splicing, inspection, troubleshooting, maintenance, or repair.

• Preferred: knowledge of conveyor belt construction, covers, carcass types, splice methods, conveyor components, and common belt damage or failure modes.

• Preferred: experience in supporting a sales organization, distributor network, or customer-facing technical service role.

• Preferred: experience identifying customer needs and conveying product or service opportunities to sales personnel.

• Preferred: experience preparing technical field reports, warranty documentation, inspection reports, or customer recommendations.

• Ability to walk, stand, bend, stoop, kneel, crouch, reach, climb stairs and ladders, and access authorized conveyor inspection areas.

• Safely lift, carry, push, or pull equipment and materials weighing up to 20 pounds.

• Ability to wear required personal protective equipment.

🏝️ Benefits

• Medical, Dental, Vision, and Life Insurance.

• Medical Travel Reimbursement for critical healthcare travel.

• Company Paid Life Insurance.

• Volunteer, Caregiver, and Bereavement Leave.

• Education Reimbursement.

• Family Planning Reimbursement.

• Competitive Paid Time Off & Company Holidays.

• Retirement Savings Plan with a dollar-for-dollar match up to 6% of your salary.

• Extensive Paid Parental Leave in the event of birth or adoption.

• Opportunities to purchase Michelin Stock at a discounted rate.

• Michelin Tire Rebates.

• Employee Assistance Program that provides health, financial, and legal counseling among other resources.