Application Engineering Manager

📋 Description

• Lead the application engineering team, providing technical assistance in the design and integration of customer applications across Europe and regions outside of America.

• Offer technical support to sales personnel in identifying potential applications of company products to meet customer needs.

• Prepare and deliver demonstrations and applications of company products as needed.

• Provide training and ongoing technical support for both customers and distributors.

• Comply with all divisional health and safety regulations.

• Oversee the development of associates and provide daily coaching for direct reports.

• Manage the process of product selection assistance, technical support, and custom or modified product requests based on customer specifications.

• Mentor direct and matrix reports daily, including conducting quarterly reviews and associate development processes.

• Drive continuous improvement projects within the Application Engineering department and customer-facing initiatives.

• Serve as the customer liaison between product design, production, and other internal departments.

• Communicate professionally through telephone, email, and occasionally in person.

• Interpret customer needs and assist in defining both technical and commercial requirements.

• Collaborate with the sales team (both internal and external) to manage assigned accounts, focusing on product direction, profitability, growth, and achieving sales goals.

• Aid in the development of standard procedures and policies to support lean methodologies in the office and performance measurement metrics.

• Assist in defining and implementing marketing strategies to attract new customers and meet sales growth objectives.

⛳️ Requirements

• Prior experience in technical support, application engineering, or customer interfacing roles.

• Preferred experience in leading or supervising associates within a dynamic team environment.

• Proven ability to lead process improvement initiatives.

• Effective mentoring skills focused on associate development.

• Ability to lead by example and set high standards for effective communication.

• Basic computer proficiency, including Microsoft Office Suite (Excel, Word, PowerPoint, & Outlook).

• Previous experience with an ERP/CRM system is preferred.

• Knowledge of the German language is desirable but not mandatory.

• Demonstrated ability to quickly learn new concepts.

• Excellent verbal and written communication skills.

• Superior telephone etiquette.

• Ability to understand and respond to customer needs in a dynamic, fast-paced environment.

• Proven ability to work both independently and as part of a team.

• Capacity to remain calm and positive in stressful situations.

• Ability to manage multiple tasks with frequent interruptions.

• Proficiency in working with diverse cultures.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development