Application Engineer – Refrigeration

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Promptly address technical inquiries from clients.

• Collaborate closely with distributors, contractors, and OEMs to deliver appropriate solutions for their project needs.

• Aid customers in utilizing product selection software.

• Assist clients in employing heat load calculation software.

• Support customers in selecting refrigerant line components, choosing suitable electrical switch gears, and sizing refrigerant lines, among other tasks.

• Maintain a technical library and assist in the development of catalogs, application engineering bulletins, and user manuals.

• Create cross-reference documents with competing products.

• Engage with clients regarding alternative refrigerants.

• Investigate new applications within the region.

• Facilitate the transition from semi-hermetic compressors to scroll technology.

• Lead new business opportunities for refrigeration products in the MEA region in collaboration with the Sales team.

• Develop and oversee a training schedule and create technical training materials.

• Conduct training sessions, including hands-on instruction on controllers and protections used in condensing units and compressors.

• Organize the tools and resources necessary for the training center.

• Manage warranty claims and offer troubleshooting assistance for both production and field failures.

• Perform root cause analysis (RCA) through data logging, field visits, and compressor disassembly analysis.

• Collaborate with manufacturing plants to provide feedback aimed at enhancing product performance.

• Analyze and maintain warranty data to support ongoing improvement initiatives.

⛳️ Requirements

• Bachelor's degree or diploma in Mechanical Engineering or Electrical & Electronics Engineering.

• 8-10 years of experience in HVACR design, projects, service, technical support, or training in the HVACR sector.

• Strong understanding of thermodynamics, refrigeration systems, and controls.

• Technical proficiency in troubleshooting and application support.

• Excellent collaboration and communication skills, with the ability to work effectively in multicultural teams.

• Proficient in Microsoft Office and relevant technical software tools.

• Willingness to travel throughout the African region.

• Capability to work outside typical office settings when necessary.

• Strong commitment to Health, Safety, and Environmental (HSE) standards and practices.

🏝️ Benefits

• Flexible and competitive benefits plans that cater to your individual and family needs.

• Paid parental leave for both maternal and paternal roles.

• Vacation and holiday leave.