API Optimization Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Continuously assess commercial and technical metrics for our partners to drive ongoing enhancements;

• Monitor and evaluate key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;

• Perform in-depth analysis of metrics to pinpoint areas needing improvement;

• Develop insightful conclusions and actionable recommendations to boost performance and efficiency;

• Communicate identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely fixes;

• Maintain clear and efficient communication channels to enable swift issue resolution;

• Promote the creation of new features in the market;

• Scale new features for rapid implementation by clients, ensuring they gain maximum advantage from our solutions;

• Collaborate closely with commercial teams to ensure client KPIs are achieved;

• Offer strategic recommendations to enhance the performance of top clients;

• Identify technical gaps in client integrations;

• Work with clients to resolve integration challenges and improve their API usage experience;

• Allocate approximately 40% of your working time to business travel, including client meetings, industry events, and other business-related engagements.

⛳️ Requirements

• Relevant Experience. At least 3 years of successful experience in the travel industry, managing the end-to-end process of API optimization.

• Experience overseeing RESTful and/or SOAP APIs.

• Strong knowledge of JSON, XML, and API testing tools such as Postman.

• Familiarity with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity.

• Knowledge of monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana.

• Strong analytical skills and a data-driven decision-making approach.

• Experience managing relationships with technical vendors and cross-functional projects.

• Understanding of Agile methodologies (Scrum, Kanban).

• Language skills. Fluent in English; Spanish or Portuguese is preferred, with additional languages being a plus;

• Travel Requirements. Willingness to travel up to 40% of the time may be necessary;

• Analytical proficiency. Comfortable with data-driven decision-making, metrics analysis, and numeracy;

• Personal attributes. Proactive, ambitious, motivated, action-oriented, results-driven, eager for innovative technology, and comfortable in a dynamic business environment; a team player;

• International outlook. Capable of understanding and working across diverse cultural contexts reflecting ETG’s global presence.

🏝️ Benefits

• Flexible working hours and the option to work remotely.

• An ambitious and supportive team that enjoys their work, values each other, and grows together.

• Internal programs for onboarding and training, development of soft skills, and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English language school: Group and individual lessons, along with speaking clubs with colleagues from around the world.

• Corporate discounts on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.