APD Claim Representative II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Investigate, assess, negotiate, and resolve automobile liability claims.

• Review the assigned claims and reach out to the insured and other impacted parties.

• Set clear expectations for the claims process and begin documentation within the claims handling system.

• Conduct comprehensive coverage analysis and facilitate fair, timely resolutions for claims.

• Diligently document and finalize all claim closure activities in the designated claims management system.

• Manage moderately complex claims that involve settling Total Losses and vehicle inspections.

• Identify the cause of damage, establish liability, and oversee repair processes.

⛳️ Requirements

• High school diploma or equivalent.

• Completion of the ACG Claim Representative Training Program or equivalent knowledge or experience.

• For states requiring an Adjuster’s license, candidates must be eligible to obtain a State Adjuster’s license within 90 days of hire.

• A valid driver's license is necessary for conducting in-person inspections or regular in-person meetings.

• Minimum of two years of experience or equivalent training in the negotiation of claim settlements, gathering and evaluating evidence, preparing estimates, and resolving coverage inquiries.

• Advanced understanding of the Essential Insurance Act (Michigan), Fair Trade Practices Act as it pertains to claims, subrogation procedures, intercompany arbitration, and negligence law.

🏝️ Benefits

• Medical plans with various coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

• 401(k) plan to aid long-term financial objectives.

• Paid Time Off (PTO): Accrual-based, increasing with tenure.

• Full-time new employees will receive up to 12 PTO days each year.

• Full-time employees are entitled to 10 company-paid holidays each year.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Support for professional certification with 100% reimbursement for eligible programs.

• Complimentary AAA membership, including roadside assistance and travel discounts.