Animal Health Clinical Support Specialist

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Deliver clinical expertise and technical assistance for SurgiVet® and BCI brand products through phone, email, and automated call queues.

• Serve as the main point of contact for veterinary products within Technical Support.

• Collaborate with internal teams and distributor sales personnel.

• Identify deficiencies in customer-facing materials and aid in product investigations.

• Spearhead and support continuous improvement initiatives focused on enhancing customer experience, workflow processes, quality, safety, and reducing complaint trends.

• Conduct clinical and technical training for internal staff, customers, and external vendors both on-site and in the field.

• Assess marketing and instructional materials for clinical precision.

• Work alongside Quality, Regulatory, and Manufacturing teams on product complaints, hazard/risk assessments, discrepancy reports, engineering change orders, and investigations of returned products.

• Evaluate the impact on patient safety.

• Ensure compliance with company procedures, quality standards, and regulatory requirements including FDA, ISO 13485, ISO 14001, and EHS regulations.

• Provide support for team leads or coordinators as required.

⛳️ Requirements

• Must be at least 18 years of age.

• An associate’s degree is required.

• Active National Veterinary Technician Licensure (CVT, RVT, or LVT) is necessary.

• A minimum of three (3) years of clinical veterinary care experience with anesthesia products, monitoring equipment, and critical care devices is required.

• Strong clinical background in veterinary care, particularly with anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables.

• Demonstrated ability to troubleshoot complex technical and clinical scenarios from a remote setting.

• Excellent communication, group presentation, and training skills.

• In-depth knowledge of Continuous Quality Improvement principles and the ability to collaborate across regulatory and compliance frameworks.

• Self-motivated problem-solving abilities.

• Proficiency in Microsoft Office Suite.

• Experience using clinical research and journals to address technical inquiries.

• Practical experience in veterinary emergency, critical care, or specialty practice environments is preferred.

• Previous experience in a call center/call queue environment, technical service desk, or medical device customer support role is preferred.

🏝️ Benefits

• Remote work arrangement.

• Typically requires travel less than 5% of the time.