Analyst, LTL Carrier Relations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and enhance LTL Carrier Scorecards that include both operational and financial metrics.

• Utilize scorecards to promote positive transformations both within the organization and with external carrier partners.

• Play a role in customer onboardings and implementations, collaborating with LTL carriers to effectively align operational strategies with customer needs stemming from Procurement events for both new and existing clients.

• Build essential relationships internally to understand the operations of the Redwood Operations, Freight Audit & Pay, and Procurement teams.

• Act as a representative of these departments in a carrier-facing capacity to enhance critical processes that impact the Redwood business.

• Handle escalations from within the organization and initiate corrective actions within the LTL carrier network.

• Cultivate relationships with key stakeholders that represent Redwood processes.

• Support carrier aging management and resolution by driving improvements in rate discrepancies and disputes, ultimately implementing new processes to increase the percentage of Freight Bills paid within terms.

• Acquire knowledge of all Redwood systems and Transportation Management Systems to become proficient in data management for quantifying carrier performance.

• Manage internal communications regarding changes in the LTL industry, including weather or other events that may disrupt LTL carrier operations.

• Travel to LTL carrier offices and local terminals to represent Redwood and its customers.

• Develop carrier contacts across Pricing, Operations, Collections, and Technology departments.

• Visit prospective customers to gather information about their products and operations to help Redwood provide the best LTL solutions.

⛳️ Requirements

• Solid understanding of the LTL industry with experience in interactions with LTL carriers.

• 3-5 years of experience in a logistics role at a company or 3PL.

• Demonstrated ability to analyze and leverage data to foster positive change and address challenges.

• Familiarity with Transportation Management Systems and knowledge of systems integrations that facilitate financial transactions.

• Excellent communication skills and the ability to excel in a team-oriented environment.

• Strong interpersonal abilities; capable of quickly establishing and nurturing relationships with colleagues and external stakeholders.

• Proficient presentation skills for engaging with senior leaders both internally and externally.

• A growth mindset accompanied by a positive, can-do attitude.

• Outstanding written and verbal communication skills, including adeptness in presentations.

• This role necessitates travel to carriers and occasionally to customers.

• Bachelor’s degree or higher.

🏝️ Benefits

• Access to experts and resources for your Learning & Development journey.

• Opportunities for internal mobility.

• Employee referral bonus program.

• Employee Resource Groups (ERGs).

• Annual fundraising and volunteer events to contribute to communities.

• Paid time off, floating holidays, time off to volunteer, and rollover options.

• Paid parental leave.

• Medical, dental, vision, and 401k plans (with matching contributions).

• Flexible spending accounts, mass transit, and dependent care plans available.

• Health savings account with an annual company contribution for plan participants.

• Short-term and long-term disability; life insurance policies subsidized by the company.

• Additional benefits including pet insurance, accident care, access to legal advice, and more.