Analista de Suporte Trilingue – Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Handle phone calls in English and Spanish

• Monitor the IT support mailbox

• Create incidents and requests using the ServiceNow tool

• Resolve incidents and requests based on eligibility

• Address simple issues such as password resets

• Assign tickets to other IT support teams

• Complete requests

• Delegate more complex requests to the administrator and other IT teams

⛳️ Requirements

• Familiarity with ServiceNow or ITSM tools

• Ongoing undergraduate studies

• Preferred qualifications: experience in Service Desk, ITIL V4, and Active Directory

• Experience handling phone calls in English and Spanish

🏝️ Benefits

• Meal voucher or food allowance

• Discounts on courses, universities, and language institutions

• Stefanini Gym — a platform offering free, updated online courses with certificates

• Mentoring opportunities

• Benefits club for consultations and exams

• Medical assistance

• Dental assistance

• Discounts and benefits at top establishments