Analista de Suporte Salesforce – Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support and maintenance for operational Salesforce environments;

• Conduct analysis, troubleshooting, and resolution of incidents and issues;

• Address corrective, evolutionary, and minor enhancement requests;

• Monitor integrations and workflows between Salesforce and third-party systems;

• Assist with deployments, validations, and testing in Salesforce environments;

• Develop and maintain customizations on the platform;

• Engage in root cause analysis (RCA) and prevention of recurrence;

• Collaborate with functional teams, development, and business units;

• Ensure technical documentation and maintenance of the knowledge base;

• Participate in ceremonies and operational routines of the AMS/Sustentation team;

⛳️ Requirements

• Experience in Salesforce support and maintenance;

• Knowledge of Salesforce platform administration;

• Experience in Salesforce development;

• Familiarity with: APEX; SOQL; Lightning Components (LWC and Aura); Visualforce; Flows and Process Builder; APIs and REST/SOAP integrations;

• Experience in technical troubleshooting and log analysis;

• Understanding of versioning and deployment processes;

• Experience in corporate environments and meeting SLA requirements;

• Strong communication skills and analytical abilities;

• Salesforce certifications (a plus);

• Experience with Salesforce Service Cloud or Sales Cloud (a plus);

• Knowledge of CI/CD for Salesforce (a plus);

• Familiarity with ITSM tools (a plus);

• Experience in AMS / Application Management Services (a plus);

• Knowledge of cloud integrations and middleware (a plus);

🏝️ Benefits

• Diversity and inclusion;

• Opportunities for professional growth;

• Maintenance of Salesforce environments;