Analista de Suporte Salesforce, Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support for service requests (incidents and inquiries) related to Salesforce Sales Cloud;

• Conduct initial analysis of errors, functional failures, and user questions;

• Assist in resolving straightforward issues, including configurations, permissions, fields, layouts, and basic validations;

• Monitor integrations and automated processes, escalating issues as necessary;

• Document solutions, procedures, and knowledge base articles (KBA);

• Support routine monitoring and operational validations;

• Collaborate with development teams, business units, and AMS.

⛳️ Requirements

• Basic knowledge of Salesforce (Sales Cloud);

• Understanding of CRM, commercial processes, and sales funnels;

• Familiarity with databases and system logic;

• Analytical mindset, proactive attitude, and strong communication skills;

• Desire to learn and grow within the Salesforce platform.

🏝️ Benefits

• We encourage everyone to participate in our hiring process, regardless of gender, age, race, or religion.

• We do not tolerate any form of discrimination.