Analista de Suporte Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Investigate, analyze, and resolve incidents in production and service requests.

• Perform troubleshooting for issues escalated by N1 teams or monitoring systems.

• Monitor logs, alerts, and the performance of applications and systems.

• Escalate complex problems to N3/Engineering teams with a structured technical analysis.

• Participate in production deployments and support activities for releases.

• Contribute to the knowledge base and documentation of recurring issues.

• Assess and propose improvements in the monitoring coverage of systems.

• Engage in handovers with development teams on new releases.

• Collaborate closely with Product, Engineering, DevOps, and Support teams.

⛳️ Requirements

• Over 3 years of experience in technical support, application support, or production support (L2).

• Experience with critical production environments.

• Proficiency in troubleshooting distributed and/or cloud-native applications.

• Advanced/fluent English skills.

• Operational knowledge of Microsoft Azure.

• Experience or familiarity with: AKS, Azure Web Apps, Azure Functions, Service Bus, Event Hub, SQL Database, and CDN.

• Backend/Integrations with Java 11+ and Spring Boot.

• REST/JSON/Microservices.

• Swagger/Postman.

• Kubernetes.

• Databases: SQL Server, Redis, MongoDB.

• Messaging systems: Kafka, RabbitMQ, Event Hub.

• Frontend (preferred) skills in React, JavaScript, HTML, and CSS.

• Monitoring and Tools: Azure Application Insights, Grafana, Zabbix, or similar.

• Jira or ticket management tools.

🏝️ Benefits

• Culture of equality and inclusion.

• Remote work opportunities.