Analista de Suporte, Júnior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Support our Open X initiatives (Finance and Insurance) by organizing open requests.

• Always strive for agility in analyses and accuracy in service delivery.

• Address various challenges that arise on a daily basis.

• Monitor the performance of the Sensedia platform and its add-ons.

• Test API flows or debug the code.

• Share knowledge to enhance the customer experience.

• Develop content to promote functionalities.

⛳️ Requirements

• Experience with programming languages and scripts (e.g., Java, JavaScript, Python).

• Ability to analyze and troubleshoot critical systems.

• Understanding of API concepts and practices using RestFul design patterns.

• Familiarity with the HTTP protocol, its verbs, and response codes.

• Knowledge of functional testing tools for APIs (Postman and cURL).

• Experience with ticket management tools (Zendesk, Jira, etc.).

• Clear and assertive communication skills.

• Knowledge in the financial or insurance sector.

• Basic understanding of cloud services (preferably AWS).

• Basic knowledge of SSL certificates.

• Understanding of API documentation using OpenAPI Specification (Swagger) and business processes.

• Familiarity with version control tools (Git, Bitbucket, etc.).

• Knowledge of Linux (RedHat, CentOS, Ubuntu, Debian, etc.).

• Experience in developing automation routines.

• Languages: English and Spanish.

🏝️ Benefits

• Meal Voucher/Food Allowance (Flash benefits card).

• Health Insurance.

• Dental Plan.

• Life Insurance.

• Profit Sharing Program (PPR).

• TotalPass.

• Nursery Assistance.

• Well-Being Program (focused on physical and mental health).

• Corporate University (#SensediaAcademy), offering various development tracks.

• Cultural and educational partners providing special discounts.

• Extended maternity and paternity leave.