Analista de Suporte JR – Atendimento

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer service through official channels, documenting and tracking requests, guiding clients, and adhering to defined SLAs.

• Deliver initial technical support, which includes diagnosing issues, performing operational tests, and forwarding to technical departments when necessary.

• Record and update tickets in systems, ensuring the reliability and organization of information.

• Respond to critical incidents, prioritizing urgent demands and maintaining clear communication with the client.

• Foster alignment with internal teams and contribute suggestions for process improvements.

• Ensure quality and performance in customer support by meeting targets, reducing errors, and pursuing continuous improvement.

⛳️ Requirements

• Desired knowledge in programming languages **C**, **C++**, and **Python**.

• Ability to read and interpret technical manuals and *datasheets*.

• Familiarity with **embedded systems** and **hardware devices**.

• Intermediate or advanced English proficiency for reading technical materials.

🏝️ Benefits

• Medical assistance

• Dental assistance

• Pharmacy partnership

• Life insurance

• Meal voucher

• Wellhub (formerly Gympass)

• Zenklub

• Profit-sharing plan (PLR)

• Corporate mobile phone

• Onhappy (travel discount platform)

• Study Incentive Program