Analista de Suporte ao Contador Jr – Folha de Pagamento

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance via chat or phone to Oneflow customers;

• Remotely access customer machines to provide support when necessary;

• Create step-by-step guides for procedures performed in the system using images, text, or videos aimed at resolving customer inquiries;

• Forward systemic issues and problems that appear unsolvable to the Product Specialists team for validation and problem resolution;

• Redirect any chat or phone inquiries outside your area of expertise to the appropriate departments to help customers resolve their issues effectively;

• Operate in a consultative manner and deliver a personalized service to all clients.

⛳️ Requirements

• Pursuing or holding a degree in Administration, Accounting, or any field related to technology or business;

• A minimum of 1 year of experience in customer service is required.

• Experience in multi-channel customer support is mandatory.

• Experience with Accounting Systems is preferred.

• Experience with payroll processes is required.

🏝️ Benefits

• Flexible Benefit/VR: R$ 45.00 per working day.

• Home office support.

• Transportation voucher.

• Shuttle service from the station to the office.

• Bradesco health plan.

• Pharmacy assistance.

• Daycare support.

• Birthday day off.

• Partner apps for gyms.

• Partnerships with online therapy and meditation platforms.

• Partnership with SESC - Full Credential.

• Exclusive discounts at top colleges and educational institutions.

• Free access to Omie Academy for employees.

• Collaboration with English in Company courses.

• Discount program on insurance.

• Swile Shop: platform for exclusive discounts.

• Partnership with Dell.

• Travel benefits.

• Life insurance.