Analista de Soporte Operativo – Horario Nocturno

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide direct support to our clients by resolving assigned cases.

• Extract and manipulate information from various databases.

• Identify operational deviations and implement necessary actions for resolution.

• Collaborate with other departments to ensure timely resolution of assigned cases.

• Analyze available data to enhance indicators and monitoring dashboards for operations.

• Ensure excellent service delivery to our clients.

⛳️ Requirements

• Strong problem-solving skills.

• Availability for night shifts.

• Advanced knowledge of ticket management tools (Jira).

• Interpersonal skills and ability to work in a team.

• Minimum of 1 year of experience in similar roles.

• Proficiency in SQL and Power BI.

• Experience in B2B customer service (fintech experience is a plus).

🏝️ Benefits

• Remote work options.

• Opportunities for professional growth and development.

• A dynamic and stimulating work environment.