Analista de Incidentes de Redes JR

📋 Description

• Engaging in the management of escalated incidents by analyzing and resolving issues that require a high level of technical expertise.

• Operating, maintaining, and providing support for critical backbone network assets, ensuring availability and adherence to established technical standards.

• Delivering qualified technical support to corporate clients and internal teams, with an emphasis on speed and quality in problem resolution.

• Ensuring the accuracy and updates of the technical documentation for the backbone network, including topology, inventory, and asset configurations.

• Performing other related tasks as directed by leadership guidelines.

⛳️ Requirements

• A completed higher education degree in Information Technology, Computer Networks, or related fields.

• Advanced knowledge of protocols and technologies such as TCP/IP, MPLS, OSPF, BGP, PPPoE, CGNAT, L2/L3 networks.

• Experience with access, distribution, and backbone networks (e.g., FTTH, L2 switches).

• Expertise in the operation and configuration of routers from Juniper, Huawei, and Cisco.

• Preferred certifications: Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), or equivalent.

• Proactive and autonomous in problem analysis and resolution.

• Ability to perform under pressure and with a sense of urgency.

• Strong interpersonal communication skills and collaborative teamwork.

• Organizational skills, discipline, and attention to detail.

• Ability to communicate clearly and effectively, focusing on technical support and customer service.

🏝️ Benefits

• RVI - Incentivized variable compensation,

• Profit and Results Sharing – PLR;

• Childcare assistance;

• Life insurance;

• Meal voucher;

• Food voucher;

• Transportation voucher;

• Mobility assistance;

• Unimed health plan;

• Dental plan;

• Discounts on gym memberships (TotalPass);

• C4Life;

• Discounted internet and mobile phone plans.