Analista de Implementação Junior – Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct onboarding for new clients and partners, through business diagnostics and collaboratively defining initial objectives with the client;

• Develop strategies to achieve the client's goals, ensuring initial success milestones through our tools;

• Foster the independence of our clients and partners in utilizing our tools, monitoring usage indicators during the implementation phase;

• Ensure client satisfaction by acting as a liaison between product, sales, and support teams to resolve issues and ensure successful implementation;

• Assist clients and partners in setting up the tool, leading meetings adaptively aligned with their needs and expectations;

• Simultaneously manage multiple implementation projects, organizing schedules with clients and partners and overcoming objections in challenging scenarios;

⛳️ Requirements

• Prior experience in Customer Success within B2B SaaS companies, with exposure to Implementation/Onboarding;

• Practical knowledge of Customer Success metrics, including specific implementation indicators;

• Time management skills and ability to handle multiple implementation projects;

• Strong communication skills (adaptive and instructional communication);

• Genuine interest in helping our clients, demonstrating empathy in listening, instructional skills in teaching, and resilience in problem-solving;

🏝️ Benefits

• Integral Well-being: We care for those who drive progress. We seek the overall well-being of each team member through actions and benefits that facilitate self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.

• Diversity and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself.