• Manage the client portfolio, ensuring retention and expansion of accounts

• Structure and implement the customer journey

• Develop processes, workflows, and routines within the Customer Success area

• Conduct follow-up meetings, alignment sessions, and present results

• Ensure alignment between contracted scope, deliverables, and client value perception

• Identify churn risks and take preventive measures

• Map opportunities for upselling and portfolio expansion

• Organize the communication flow between clients and internal teams

• Establish indicators and monitor the health of the portfolio

• Record information and follow-ups in the CRM

• Collect strategic feedback for ongoing improvement of operations and client experience

• Support the growth and maturity of the Customer Success area

• Previous experience in Customer Success, Client Relationship Management, or Portfolio Management

• Experience in service-oriented companies, preferably marketing, advertising, or digital agencies

• Proven experience leading strategic meetings with clients

• Knowledge of digital marketing and agency dynamics

• Experience in creating or organizing Customer Success processes

• Familiarity with CRM systems and retention, expansion, and satisfaction metrics

• Analytical skills for monitoring indicators and portfolio progression

• Bachelor's degree completed or in progress in related fields

• Clear, objective, and professional communication skills

• Consultative and solution-oriented mindset

• Strong organizational skills and ability to prioritize

• Sense of ownership and responsibility for the portfolio

• Proactivity in structuring processes and improving workflows

• Negotiation skills and expectation management

• Results-oriented with a focus on client retention

• Competitive salary

• Opportunities for professional development

• Flexible working hours

• Collaborative and dynamic work environment

• Health and wellness programs

Analista de Customer Success – Farmer

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