Analista de Customer Success – Bilíngue Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct onboarding and specialized training for clients and users.

• Provide support to clients across various platforms (WhatsApp, helpdesk software, email, etc).

• Actively and personally manage your client portfolio while maintaining a proactive approach.

• Develop and implement the strategic planning for the routines under your responsibility.

• Prepare periodic reports and analysis.

• Implement solutions and enhancements.

• Be capable of handling multiple products and projects.

⛳️ Requirements

• Collaborate effectively within a team.

• Familiarity with support software (video conferencing, email, etc.).

• Demonstrate proactivity.

• Have experience in B2B customer support.

• Fluent in English or Spanish.

• Experience in technology companies is preferred.

🏝️ Benefits

• Opportunity for professional growth.

• Access to continuous training and development programs.

• Flexible working hours and remote work options.