Analista de Customer Success, BI – Datacenter

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct onboarding for new clients at the Datacenter, which includes providing access, integrations, visual identity, registering variables and goals, and the initial version of reports in Presentations.

• Apply the same scope to the portfolio of active clients, focusing on brands with low adoption.

• Ensure media/BI is up to date to maintain accurate records.

• Perform the mapping between control spreadsheets, such as taxonomy and media plans, and the Datacenter’s import formats.

• Utilize the pre-established workflows from the BI department.

• Serve as the main point of contact for requests, suggestions, bugs, and improvements related to the tool.

• Document, prioritize, and implement configuration adjustments within reach.

• Escalate to the technical team only what necessitates development.

• Manage the Datacenter project alongside the Head of BI and Media.

• Monitor the backlog, roadmap, and timelines for improvements.

⛳️ Requirements

• Legal entity to work as a Customer Success & BI Analyst (Datacenter).

• Experience in BI, media data, or agency operations.

• Advanced Excel/Google Sheets skills.

• Knowledge of paid media (Meta/Google Ads).

• Understanding of GA4/GTM — ability to grasp the logic without configuring.

• Execution-oriented profile: independently resolve issues within the tool's capabilities, document, and escalate the rest.

• Ability to assist in managing project priorities and timelines alongside the Head.

• Customer Success profile: clear communication, organization, and the ability to enforce deadlines and data requirements without causing friction.

• Use of AI (Claude, ChatGPT, Lovable, and similar tools) to create automations, adjust settings, and manipulate data logic without programming from scratch.

• Differentiators: experience in a performance agency.

• Additional advantage: knowledge of any BI platform (Looker Studio, Power BI).

• Another differentiator: practical application of Artificial Intelligence in work.

🏝️ Benefits

• Autonomy in service execution.

• Remote work opportunity.

• Free access to the InquietaMENTE Knowledge Path for professional development.

• Partnership with Conexa: an online platform for health and emotional well-being, offering 2 free consultations with psychologists and 2 with nutritionists monthly.

• Partnership with Wellhub (Gympass) to support physical health.

• 23 paid leave days per year, distributed throughout the year.