Analista de Customer Onboarding – Júnior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct requirement gathering with clients in the LATAM region

• Coordinate with clients to clarify implementation stages

• Perform mapping and understanding of client needs

• Strive to understand the implementation standards of solutions, grasping the business rules

• Provide technical support to clients during implementation and report on the status of activities

• Execute configurations and parameterizations in the system following the implementation process

• Oversee the implementation of products with clients, addressing their questions during integration

• Conduct training for internal staff and clients both remotely and in-person

• Engage users in utilizing the solution

• Create documentation, schedules, kick-off presentations, and action plans

⛳️ Requirements

• Fluent in Spanish

• Intermediate knowledge of Excel

• Sense of urgency

• Organizational and time management skills

• Experience in customer service

• Strong written and verbal communication skills

• Teamwork abilities

• Proactive attitude

• Curiosity

• Currently studying or holding a degree in Information Technology, Administration, or related fields

• Familiarity with any ERP tool (considered a plus)

🏝️ Benefits

• Health Insurance

• Dental Plan

• Life Insurance (all extendable to legal dependents)

• Medication Allowance, extendable to children

• Transportation Voucher or Parking Assistance

• Flexible Food/Meal Voucher

• Support for your well-being with Wellhub and TotalPass

• In your birthday month, you are entitled to a day off on a date of your choice

• Parenting support program, NeoBaby

• Unico Skill, an educational solution for external training

• Childcare Assistance

• Extended Parental Leave of 6 months for mothers and 30 days for fathers

• Referral Program with bonuses and more